[SINGAPORE] Changi Airport was named the World’s Best Airport 2025 at the World Airport Awards, Skytrax announced on Thursday (Apr 10). This marks the 13th time that it has claimed the top accolade since the awards began in 2000.
Doha’s Hamad International Airport, the three-time winner, took second place. Meanwhile, Tokyo’s Haneda Airport came in third.
The World Airport Awards, held in Madrid on Apr 9, are based on the World Airport Survey, which evaluates customer experience across more than 565 airports worldwide.
The latest survey gathered feedback from travellers of more than 100 nationalities from August 2024 to February 2025, assessing key service areas such as check in, arrivals, security, shopping and gate departure.
Yam Kum Weng, chief executive officer of Changi Airport Group, said that it was gratifying to receive this recognition and thanked passengers for their vote of confidence. “We’re especially grateful to the Changi Airport community, whose unwavering commitment to service excellence has made this award possible,” he added.
Changi Airport clinched other category awards: World’s Best Airport Dining, World’s Best Airport Washrooms and Best Airport in Asia.
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Crowne Plaza Changi Airport won the awards for World’s Best Airport Hotel and Best Airport Hotel in Asia.
Meanwhile, Hamad International Airport won the World’s Best Airport Shopping and the Best Airport in the Middle East.
Tokyo Haneda Airport was recognised for World’s Cleanest Airport (Major Airport), World’s Best Domestic Airport and Best PRM & Accessible Facilities.
Rounding out the global top five were Incheon International Airport in South Korea and Narita International Airport in Japan.
Other standouts included Rome Fiumicino Airport, which was named Best Airport in Southern Europe; Helsinki Vantaa Airport, which took Best Airport in Northern Europe; Budapest Airport, which earned the title of Best Airport in Eastern Europe. Delhi International Airport retained its title as Best Airport in India & South Asia.
