There has been intense focus among e-commerce platforms on improving customer experience and costs, especially with delivery
JUST days before Christmas, three Singapore Post (SingPost) executives received coals in their stockings, as they were unceremoniously fired by the board for being “grossly negligent” in their handling of a whistle-blower report.
The three former key management executives – group chief executive Vincent Phang, group chief financial officer Vincent Yik, and chief executive of its international business unit Li Yu – were not directly involved in the allegations raised.
However, investigations revealed that three managers in SingPost’s international e-commerce logistics parcels business had manually updated or approved “delivery failure” (DF) status codes for parcels the group had agreed to deliver for one of its largest customers – without supporting documents or delivery attempts.
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