However, as a result of the downtime which will last for over 13 hours, several banking services will not be available.Here’s what you need to know about the scheduled downtime and the availability of various banking services.
HDFC Bank Scheduled Downtime Start: 3:00 AM on Saturday, July 13, 2024
HDFC Bank Scheduled Downtime End: 4:30 PM on Saturday, July 13, 2024
HDFC Bank has provided detailed information about which services will be available and which will not during the upgrade period, as listed by ET.
UPI Services
- Available: 3:45 AM to 9:30 AM and 12:45 PM onwards
- Send and receive money
- Merchant payments (QR or online)
- Balance enquiry
- Set or change PIN
- Not Available: 3:00 AM to 3:45 AM and 9:30 AM to 12:45 PM
ATM Services
Available: 3:00 AM to 3:45 AM and 9:30 AM to 12:45 PM (with restricted limits)
- Cash withdrawal
- Balance enquiry
- Cheque book/statement request
- Set/change PIN
- Mobile number update
- SMS registration
Not Available: 3:00 AM to 3:45 AM and 9:30 AM to 12:45 PM
- Cash deposit
- Fund transfer
- Mini statement
- Enquiry/Billpay services
- Cardless cash withdrawal
Debit Card Restricted Limits (3:00 AM to 3:45 AM and 9:30 AM to 12:45 PM)
- Platinum Debit Card: up to INR 20,000
- Millennia Debit Card: up to INR 20,000
- Times Points Debit Card: up to INR 10,000
- RuPay Platinum Debit Card: up to INR 10,000
- Rewards Debit Card: up to INR 10,000
- MoneyBack Debit Card: up to INR 10,000
NetBanking & MobileBanking
Available:
- View services for Demat, Cards, and Loans
- Mutual Funds: Redemptions, Switch, View & Enquiry services, WealthFy reports, Risk profile, and manage systematic section
- Bill Payments: Add new billers and view existing billers
Not Available: All other services from 3:00 AM to 4:30 PM
IMPS and NEFT/RTGS
IMPS: not Available from 3:00 AM to 4:30 PM
NEFT/RTGS Outward not Available: 3:00 AM to 4:30 PM
NEFT/RTGS Inward is available. Credits will be processed with a delay post-upgrade
Debit Cards:
During the hours of 3:00 AM to 3:45 AM and 9:30 AM to 12:45 PM, certain services will be accessible with limited functionality. These include:
- Online transactions
- PoS transactions
- Cash withdrawal at ATM
However, the following non-financial and inquiry-based transactions will remain unaffected and fully operational:
- Balance enquiry on ATM
- Set or change pin
- Block or hotlist card.
Credit Cards – All services and transactions will continue without any impact
RuPay UPI Credit Card
Available: Scan & Pay and Online Payments (except Mobikwik & Shriram Pay for limited periods)
Not Available: Scan & Pay and Online Payments through Mobikwik & Shriram Pay from 3:00 AM to 3:45 AM and 9:30 AM to 12:45 PM
Standing Instructions and Auto Debit Transactions
Available: New or existing Standing Instructions done via NEFT & RTGS post-upgrade
Not Available: ECS, NACH, UPI, and NetBanking instructions from 3:00 AM to 4:30 PM
e-Mandate – Not Available: 3:00 AM to 4:30 PM
WhatsApp ChatBanking
Available: Registration, Credit Card, and Loan services
Not Available: Accounts, Deposit & Cheque services, and Profile related transactions from 3:00 AM to 4:30 PM
Prepaid Forex Cards & INR Cards
Available: Various services with restricted limits during specified times
Not Available: Loading via HDFC Bank NetBanking from 3:00 AM to 4:30 PM
One Pune Metro Card
Available: Usage in Pune Metro, PoS/Ecom transactions, loading via specified methods
Not Available: Loading via HDFC Bank NetBanking from 3:00 AM to 4:30 PM, and via HDFC Bank UPI during specified times
SmartWealth App
Available: Various mutual fund and investment services
Not Available: Registration, MPIN Reset, Savings Account Balance, among others from 3:00 AM to 4:30 PM
FASTag
Available: Recharge via various methods and transactions at tolls
Not Available: Recharge via HDFC Bank NetBanking and auto-recharge from 3:00 AM to 4:30 PM
Merchant & Bharat Bill Payment System (BBPS)
Not Available: Settlement & refunds for NetBanking transactions will be processed on Monday, July 15
Central Bank Digital Currency (CBDC)
Available: Loading wallet through UPI, Scan & Pay transactions
Not Available: Loading wallet via HDFC Bank Account during specified times
SMS Toll-free Banking
Available: Registration, Credit Card services
Not Available: Other services from 3:00 AM to 4:30 PM
Aadhaar Enabled Payment System (AePS)
Not Available: All transactions from 3:00 AM to 4:30 PM
Debit Card EMI and No-Swipe EMI
Not Available: EMI transactions at PoS and online merchants from 3:00 AM to 4:30 PM
Phone Banking IVR
Available: Credit Card related services
Not Available: Accounts & Debit Card related services from 3:00 AM to 4:30 PM
HDFC Bank’s system upgrade on July 13, 2024, will result in temporary unavailability of many services. Customers are advised to plan their transactions accordingly and make use of the available services during specified periods to minimise inconvenience.
